Refund policy

Returns & Exchanges Policy

At Presents Anytime our products are made to order and many of them are personalized just for you!  We hope you’ll love the item you purchased.  If there’s any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.  Due to the personalized nature of some products we’re unable to offer returns or refunds for those, however if you have any issues with your order, please contact our support team at who’ll be happy to assist you!  Please Note: We offer a 60-day refund policy window from date of purchase.  Shipping and Shipping Insurance is non-refundable once your order has shipped.


Can I cancel or change my order?

We try to start production of all orders as soon as possible.  Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team at to check if changes or cancellation are possible and give the reason you wish to cancel.


My Item is Damaged/Incorrect, what do I do?

Please contact our support team at for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We’ll arrange for a replacement item to be sent to you as soon as possible.  Please do not return the items to us without authorization from our support team first.


My item looks different to the online listing

This is a rare occurrence.  We make every effort to accurately show how all designs and products will look before you purchase them.  Some products that have designs printed onto them are digitally rendered and may look slightly different in real life.  Some listings make use of life-like renderings instead of photos to show how the item will look.  However, if you feel that you have received a product that looks very different, please contact our support team.

It’s possible you may have an item that is showing a defect, please take a few photos and send them to our support team at for review, along with your order number.


Shipping Insurance

Shipping insurance is offered at checkout.  It’s provided by Route.  Route will contact you with all insurance information and terms via email.

Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance.

If your item becomes lost, stolen, or damaged in transit-you can file a claim with route directly at this page:

Please Note- shipping insurance is non-refundable once your order has shipped.